TheRetroArcade
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Joined: Feb 2026
Joined: Feb 2026
We were greeted by a pop-up saying our hardware is not supported when we tried.
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Usually, when your graphics card doesn't appear in the system specs for a game, that doesn't necessarily mean it can't run it. When no Intel GPU appeared in the Crimson Desert system requirements, one might pick up the game anyway and just risk an unoptimised gaming experience. If you're among the unlucky few with an Intel card who chose to do just that this time around, you should ask for a refund.
In the Crimson Desert frequently asked questions page, it reveals that the game actively does not support Intel Arc graphics cards, and players are in fact encouraged to "please refer to the refund policy of the platform where the game was purchased."
In this case, it's not just that it lacks official support. It doesn't even run on machines with Intel GPUs. We've tried it and we were greeted by a pop-up telling us as much.
That FAQ page, prior to launch, did not have the Intel Arc disclosure. The current page does "Apologise for any inconvenience caused", but it not being mentioned prior to launch has caught Crimson Desert some flak on Reddit.
One post with to 7,000 upvotes as of the time of writing says it "might be the first time I've seen a dev deliberately block a GPU brand" and another says it "seems like a step back into times of 8 and 16-bit home computers, where games were designed to run only on one specific machine. But without the advantage of being extremely optimised for this specific hardware."
Steam's refund policy is pretty reliable for this kind of thing, giving money back with a good reason if you've played for under two hours. The game on Epic Games Store is under the 'self-refundable' category, so it can also be refunded within two weeks, and with less than two hours of play time. If an Intel graphics card owner buys the game on launch, but doesn't get around to it for a while, they might struggle to get that refund, though.
It's particularly strange for Pearl Abyss to recommend buyers seek refunds, as that signals it's unlikely it will ever optimise the game for Intel users. The decision to entirely block the game leaves Intel users with little recourse now or in the future.
Keep up to date with the most important stories and the best deals, as picked by the PC Gamer team.
We don't yet know why this decision was made, but it could have s...Read more: Full article on www.pcgamer.com
What do you think about this?
When you purchase through links on our site, we may earn an affiliate commission. Here’s how it works.
Keep up to date with the most important stories and the best deals, as picked by the PC Gamer team.
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Every Friday
GamesRadar+
Your weekly update on everything you could ever want to know about the games you already love, games we know you're going to love in the near future, and tales from the communities that surround them.
Every Thursday
GTA 6 O'clock
Our special GTA 6 newsletter, with breaking news, insider info, and rumor analysis from the award-winning GTA 6 O'clock experts.
Every Friday
Knowledge
From the creators of Edge: A weekly videogame industry newsletter with analysis from expert writers, guidance from professionals, and insight into what's on the horizon.
Every Thursday
The Setup
Hardware nerds unite, sign up to our free tech newsletter for a weekly digest of the hottest new tech, the latest gadgets on the test bench, and much more.
Every Wednesday
Switch 2 Spotlight
Sign up to our new Switch 2 newsletter, where we bring you the latest talking points on Nintendo's new console each week, bring you up to date on the news, and recommend what games to play.
Every Saturday
The Watchlist
Subscribe for a weekly digest of the movie and TV news that matters, direct to your inbox. From first-look trailers, interviews, reviews and explainers, we've got you covered.
Once a month
SFX
Get sneak previews, exclusive competitions and details of special events each month!
Usually, when your graphics card doesn't appear in the system specs for a game, that doesn't necessarily mean it can't run it. When no Intel GPU appeared in the Crimson Desert system requirements, one might pick up the game anyway and just risk an unoptimised gaming experience. If you're among the unlucky few with an Intel card who chose to do just that this time around, you should ask for a refund.
In the Crimson Desert frequently asked questions page, it reveals that the game actively does not support Intel Arc graphics cards, and players are in fact encouraged to "please refer to the refund policy of the platform where the game was purchased."
In this case, it's not just that it lacks official support. It doesn't even run on machines with Intel GPUs. We've tried it and we were greeted by a pop-up telling us as much.
That FAQ page, prior to launch, did not have the Intel Arc disclosure. The current page does "Apologise for any inconvenience caused", but it not being mentioned prior to launch has caught Crimson Desert some flak on Reddit.
One post with to 7,000 upvotes as of the time of writing says it "might be the first time I've seen a dev deliberately block a GPU brand" and another says it "seems like a step back into times of 8 and 16-bit home computers, where games were designed to run only on one specific machine. But without the advantage of being extremely optimised for this specific hardware."
Steam's refund policy is pretty reliable for this kind of thing, giving money back with a good reason if you've played for under two hours. The game on Epic Games Store is under the 'self-refundable' category, so it can also be refunded within two weeks, and with less than two hours of play time. If an Intel graphics card owner buys the game on launch, but doesn't get around to it for a while, they might struggle to get that refund, though.
It's particularly strange for Pearl Abyss to recommend buyers seek refunds, as that signals it's unlikely it will ever optimise the game for Intel users. The decision to entirely block the game leaves Intel users with little recourse now or in the future.
Keep up to date with the most important stories and the best deals, as picked by the PC Gamer team.
We don't yet know why this decision was made, but it could have s...Read more: Full article on www.pcgamer.com
What do you think about this?