TheRetroArcade
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Posts: 8,927
Joined: Feb 2026
Joined: Feb 2026
Mode madness.
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First spotted by Eurogamer, ExplorEverythingOnce on the Battlefield subreddit claims to have received a full refund on Battlefield 6 from Steam support after 470 hours logged, well in excess of the platform's standard refund window of two hours within two weeks.
ExplorEverythingOnce supplied a redacted screenshot of their Steam purchase history, showing a full refund of BF6's more deluxe "Phantom Edition," which they claim to have purchased on launch day. They did not supply proof of playtime or communication with Steam support, leaving an outside chance that a rapid purchase and refund was made to back up the initial post.
But Steam does have a history of offering refunds outside the usual window in extenuating circumstances. In this case, Explor's stated reason for pursuing the refund, which they claim proved persuasive to Steam support, was the surprise removal of multiple popular modes from Battlefield 6's standard quickplay queue. For Explor, the killer was the removal of Rush, their preferred gametype across those 470 hours.
A small, school marmy part of me wants to point out that you might have gotten your money's worth with a game after 470 hours. At the same time, if you make a live service game, you should prepare for live service outrage. It is, I think, a failure on Battlefield Studios' part to effectively downgrade the experience like this.
"I've been a Steam customer for 22 years and have 2500 games on my account," Explor wrote in a comment on the original post. "I have only ever requested a refund once in that entire time until today."
Battlefield Studios presented the controversial mode removal as being in the interest of queue times and healthy matchmaking, consolidating the bulk of the playerbase into a smaller number of supposedly more popular modes. It's going over like a lead balloon, though, with a wave of negative recent reviews on Steam criticizing the decision. Comments under Battlefield Studios' announcement on X and posts on the Battlefield 6 subreddit are similarly hostile.
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Ted has been thinking about PC games and bothering anyone who would listen with his thoughts on them ever since he booted up his sister's copy of Neverwinter Nights on the family computer. He is obsessed with all things CRPG and CRPG-adjacent, but has also covered esports, modding, and rare game collecting. When he's not playing or writing about games, you can find Ted lifting weights on his back porch. You can follow Ted on Bluesky.
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When you purchase through links on our site, we may earn an affiliate commission. Here’s how it works.
First spotted by Eurogamer, ExplorEverythingOnce on the Battlefield subreddit claims to have received a full refund on Battlefield 6 from Steam support after 470 hours logged, well in excess of the platform's standard refund window of two hours within two weeks.
ExplorEverythingOnce supplied a redacted screenshot of their Steam purchase history, showing a full refund of BF6's more deluxe "Phantom Edition," which they claim to have purchased on launch day. They did not supply proof of playtime or communication with Steam support, leaving an outside chance that a rapid purchase and refund was made to back up the initial post.
But Steam does have a history of offering refunds outside the usual window in extenuating circumstances. In this case, Explor's stated reason for pursuing the refund, which they claim proved persuasive to Steam support, was the surprise removal of multiple popular modes from Battlefield 6's standard quickplay queue. For Explor, the killer was the removal of Rush, their preferred gametype across those 470 hours.
A small, school marmy part of me wants to point out that you might have gotten your money's worth with a game after 470 hours. At the same time, if you make a live service game, you should prepare for live service outrage. It is, I think, a failure on Battlefield Studios' part to effectively downgrade the experience like this.
"I've been a Steam customer for 22 years and have 2500 games on my account," Explor wrote in a comment on the original post. "I have only ever requested a refund once in that entire time until today."
Battlefield Studios presented the controversial mode removal as being in the interest of queue times and healthy matchmaking, consolidating the bulk of the playerbase into a smaller number of supposedly more popular modes. It's going over like a lead balloon, though, with a wave of negative recent reviews on Steam criticizing the decision. Comments under Battlefield Studios' announcement on X and posts on the Battlefield 6 subreddit are similarly hostile.
2026 games: All the upcoming gamesBest PC games: Our all-time favoritesFree PC games: Freebie festBest FPS games: Finest gunplayBest RPGs: Grand adventuresBest co-op games: Better together
Keep up to date with the most important stories and the best deals, as picked by the PC Gamer team.
Ted has been thinking about PC games and bothering anyone who would listen with his thoughts on them ever since he booted up his sister's copy of Neverwinter Nights on the family computer. He is obsessed with all things CRPG and CRPG-adjacent, but has also covered esports, modding, and rare game collecting. When he's not playing or writing about games, you can find Ted lifting weights on his back porch. You can follow Ted on Bluesky.
You must confirm your public display name before commenting
Please logout and then login again, you will then be prompted to enter your display name.Read more: Full article on www.pcgamer.com
What do you think about this?